Privacy policy

Last updated: 26 September, 2025

This Privacy Policy describes how Gallia Rae Limited (“Gallia Rae”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit or make a purchase from www.galliarae.com (the “Site”) or otherwise interact with our services (collectively, the “Services”).

Please read this Privacy Policy carefully.

1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, legal requirements, or other operational needs. We will post the updated policy on this page and revise the “Last updated” date. Where required by law, we will notify you of any material changes and, if necessary, request your consent.

2. What Personal Information We Collect

a. Information You Provide Directly:

Contact details (e.g., name, email address, phone number, billing and shipping address)
Order details (e.g., product purchased, payment confirmation)
Account login credentials (if you create an account)
Customer service interactions

b. Information Automatically Collected:

We collect certain information via cookies and similar technologies when you interact with our Site, including:

IP address
Device and browser type
Pages visited and time/date stamps
Referring URLs

(See section 4 below for more details on cookies.)

c. Information from Third Parties:

We may receive information from:

Shopify (our ecommerce platform)
Payment processors (e.g., Shopify Payments, Stripe)
Analytics and advertising platforms
Social media platforms you interact with

3. How We Use Your Personal Information

We use your personal information to:

Fulfil and manage your orders
Communicate with you (e.g., order updates, support)
Provide, personalise, and improve our Services
Display relevant content and advertising
Create advertising audiences using tags or pixels (e.g Google Ads and TikTok), to show relevant ads and improve campaign performance (only where consent has been given).
Prevent fraud and abuse
Comply with our legal obligations

If you are a UK or EEA resident, we rely on the following legal bases:

Contract (Art. 6(1)(b) GDPR) – to process your orders
Legitimate interests (Art. 6(1)(f) GDPR) – for analytics, communication, fraud prevention
Consent – for email marketing and cookies (where required)

4. Cookies

We use cookies and similar technologies to personalise your experience, understand how our website is used, and improve our services.

What are cookies?

Cookies are small text files placed on your device when you visit a website. They help websites function effectively, remember your preferences, and collect information about how visitors interact with the site.

Why do we use cookies?

Cookies help us to:

Ensure the Site functions properly
Store your preferences and enhance user experience
Understand how visitors use our Site
Deliver personalised marketing (if you have consented)

Types of cookies we use:

Essential cookies – Required for site operation (e.g., remembering your cart, processing orders).
Performance cookies – Help us analyse usage and improve our website.
Functionality cookies – Remember your settings or preferences.
Marketing cookies – Help deliver personalised ads and build advertising audiences across platforms (like Google Ads and TikTok) only where consent is given.

Managing cookies:

You can manage or disable cookies at any time via your browser settings. Disabling certain cookies may affect how the Site functions.

If you have questions about our use of cookies, please contact: info@galliarae.com

5. Sharing Your Personal Information

We may share your personal data with trusted third parties, including:

Service providers (e.g., Shopify, delivery partners, customer service platforms)
Payment providers (e.g., Shopify Payments, Stripe)
Marketing and analytics partners (if you’ve opted in), such as Google Ads and TikTok, to help us personalise content and advertising.
Legal authorities if required by law

We do not sell or rent your personal information to third parties.

TikTok Integration: We use TikTok technologies (such as the TikTok Pixel and Events API) to understand how users interact with our site, improve ad relevance, and reach more potential customers. TikTok may collect or receive certain information from our Site and use it in accordance with their Privacy Policy

6. International Transfers

As we use Shopify and other global service providers, your personal data may be processed outside the UK or EEA. We use approved mechanisms, such as Standard Contractual Clauses (SCCs), to ensure appropriate safeguards are in place.

7. Data Security and Retention

We implement reasonable technical and organisational measures to protect your data. However, no method of transmission is entirely secure.

We retain your information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or to comply with legal and regulatory requirements.

8. Your Rights

Under data protection laws (e.g. UK GDPR), you may have the right to:

Access your personal data
Correct inaccurate or incomplete data
Request deletion of your data
Object to or restrict certain processing
Receive your data in a portable format
Withdraw consent (where applicable)

To exercise your rights, please contact us at info@galliarae.com. We may require proof of identity.

9. Children’s Privacy

Our Site is not directed to individuals under the age of 16. We do not knowingly collect data from children. If you believe we have done so, please contact us and we will take appropriate action.