Refund policy

We hope you adore your Gallia Rae pieces, but if something isn’t quite right, we’re here to help.

Change of Mind

If you change your mind about your purchase, you have 14 days from the date your order is delivered to let us know that you would like to return it. Once you have notified us, the item must be sent back to us within 14 days.

To start a return, please email info@galliarae.com with your order number and we’ll provide you with the return address and instructions.

Customers are responsible for arranging and covering the cost of return postage. We strongly recommend using a tracked service and packaging your order carefully, ideally using the original packaging and protective materials.

To receive a full refund, items must be returned unused and in their original condition. If an item has been used, damaged or otherwise returned in a condition that affects its value, this may affect the amount we are able to refund.

Items Not Eligible for Return

We are unable to accept returns on:

• Bespoke or personalised orders
• Gift cards

This does not affect your statutory rights.

Damaged, Faulty or Incorrect Items

We take great care when preparing every order, but if something arrives damaged, faulty or incorrect, please contact us as soon as possible at info@galliarae.com, including photos of the item and packaging where appropriate.

We’ll make it right as swiftly as possible, either with a replacement or refund depending on the situation.

Exchanges

Prefer something else? You’re welcome to return your item in accordance with the policy above and place a new order for your preferred piece.

Refunds

Once your return has been received and inspected, we’ll notify you of the outcome. If a refund is due, it will be issued to your original payment method.

Please note that it may take additional time for your bank or card provider to process the refund.

International Returns

If you wish to return an international order, please email info@galliarae.com and a member of the team will assist you.

Customers are responsible for arranging return shipping at their own cost. We strongly recommend using a tracked service and packaging your order carefully to ensure it reaches us safely.

International returns are also subject to any applicable consumer rights in the country or territory in which you purchased from us.